Comprehensive health management solutions
Colonia
Colonia Suiza offers comprehensive health management solutions,
focusing on reducing corporate costs by improving worker health
through technological innovation and labor medicine expertise.
They have over 20 years of experience, managing medical services
for workplace risk prevention, absenteeism control, and fast medical
treatments. They also offer digital tools for employers, like platforms
for tracking absenteeism and custom applications.
Role | Responsibility | Timeline | Tools | Platform |
|---|---|---|---|---|
Lead UX/UI Designer | End-to-End Product Design | 3 months | Figma, UserTesting | Web + Mobile Responsive |
The Challenge
The digital platform for this medical assistance and insurance company needed a complete redesign. The authorization process was slow, the mobile app had only 12% adoption, and members depended heavily on the call center.
Key Pain Points
COMPLEX AUTHORIZATIONS | POOR MOBILE EXPERIENCE |
|---|---|
48-72 hrs average | Only 12% usage |
SATURATED PHONE SUPPORT | FRAGMENTED PORTAL |
15 min average wait | User confusion |
Research Insights
Observed 200+ call center calls identifying repetitive inquiries that could be resolved digitally
22 interviews with members, doctors, and managers; heuristic audit found 47 usability issues
10 testing sessions validated new flows, achieving SUS improvement from 82 → 88
Advanced Search | 360° Virtual Tour | Agent CRM |
|---|---|---|
Filters by type, square meters, zone, price, services, and availability with interactive map. 12 filter typesInteractive map | Virtual tour of each property with 360° photos and interactive floor plans. 360° viewFloor plans | Lead management panel, property portfolio, and performance reports with alerts. DashboardAlerts |