SOCIAL SECURITY AND WORKER HEALTH
Resonancia
Resonancia is a network of medical centers in Argentina with over 15
years of experience. They provide services for social security and worker
health, including occupational medicine, medical audits, emergency
care, surgeries, diagnostic imaging like MRI and X-rays, and more.
They focus on reducing absenteeism and improving time management
in the workplace.
Role | Responsibility | Timeline | Tools | Platform |
|---|---|---|---|---|
Lead UX/UI Designer | End-to-End Product Design | 3 months | Figma, UserTesting | Web + Mobile Responsive |
The Challenge
Posicionar a Resonancia como referente de las empresas dedicadas a la gestión de servicios de salud a nivel nacional, tanto por la performance como por la calidad en la atención.
Key Pain Points
MANUAL APPOINTMENT MANAGEMENT | DELAYED RESULTS |
|---|---|
30% lost appointments | 5-day average wait |
NO CLINIC COORDINATION | NO DIGITAL PORTAL |
Frequent duplicate studies | Low user satisfaction |
Research Insights
18 interviews with patients, doctors, and administrators across 5 diagnostic centers
Satisfaction data review showed 30% appointment no-show rate and 5-day average wait for results
6 iterative testing rounds validated scheduling wizard and results portal flows
Comunication
Marketing and email
Advanced Search | 360° Virtual Tour | Agent CRM |
|---|---|---|
Filters by type, square meters, zone, price, services, and availability with interactive map. 12 filter typesInteractive map | Virtual tour of each property with 360° photos and interactive floor plans. 360° viewFloor plans | Lead management panel, property portfolio, and performance reports with alerts. DashboardAlerts |
